Napoleon
Napoleon NEFL60CHD Bag of Crystals (W497-0045-SER)
- SKU:
- W497-0045-SER
- MPN:
- W497-0045-SER
- Availability:
- Usually Ships in 1 to 2 Weeks
Description
Replacement bag of crystals for Napoleon electric fireplaces. Fits the following models:
Napoleon Electric Fireplaces:
- NEFL60CHD
Napoleon part # W497-0045-SER
OEM Napoleon part
May fit other models, please check your owner's manual for part number compatibility.
Warranty
Due to their delicate nature, media and rocks do not have a manufacturer’s warranty; however, we do guarantee they will arrive safely and undamaged.
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We certainly understand your frustration. We certainly sent you the wrong part on this order. As we mentioned previously, the information we had from the manufacturer was inaccurate which is what led to us ordering you the wrong part.
We've provided you a prepaid return label for sending it back and will be sure to refund you as quickly as possible once we receive the part back.
I see that the correct circuit board you ordered has already shipped and should be to you in a few days. If there is anything else we can do to assist you with all of this, please be sure to let us know.