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Warranty Claim

Waiting for a part can be frustrating, especially when you need to get your stove up and running. We understand how disappointing it can be to install a new part, only to find that it doesn’t match the old one or begins to malfunction after installation.

This is why we make the warranty claim process as simple as possible. If you’re experiencing an issue, fill out the form below, and we will assist you in resolving the problem.

Find Model Information Find Make, Model & Serial Number

To file a warranty claim, you will need to provide the make, model, and serial number of your stove or fireplace. This ensures that the correct part was ordered for your unit. The manufacturer’s tag with this information is typically found in the following locations:

  • Gas units: Near the gas valve or on the back
  • Pellet units: Underneath the hopper lid or on the back
  • Wood stoves: On the back
  • Wood fireplaces: Typically around the front frame

We will also need to determine whether the part was mismanufactured or if it is malfunctioning.

Determine if Mismanufactured Determine if Mismanufactured

If measurements are listed in the part description on our website, compare them to the part you received. If there are discrepancies, take a picture showing how the part differs. These images are necessary to file a claim with the manufacturer to demonstrate that the part was not made to the correct specifications.

OR

Determine if Malfunctioning Determine if Malfunctioning

If the part is not functioning properly, we ask that you perform basic troubleshooting to confirm the issue. In some cases, we may request that you test the part using a multimeter or perform a bench test to rule out wiring issues or other installation problems.

Fill Out Form Fill Out the Form

Complete the warranty claim form below using the information found on the invoice that came with your order. Attach any photos taken during the previous steps using the paperclip icon.

If your part is malfunctioning, please include a summary of the troubleshooting steps you have already performed. This will help us understand what has been tested and confirm that the part is truly defective.

Claim Submitted Done

Once submitted, your claim will be reviewed by our customer service team. We aim to respond within 2-3 business days of receiving your claim.

If you have any questions, please do not hesitate to contact us. We are happy to assist.